In this section, we explain how Cafe Grey Deluxe collects and obtains various types of information, underscoring our unwavering commitment to protecting your privacy.
Types of Information Collected
At Cafe Grey Deluxe, we collect several types of information, including:
- Personal Information: This category includes information such as your name, email address, phone number, and any other information you voluntarily provide when making a reservation or contacting us.
Our data collection is done through two main channels:
- User-provided data: This includes information you voluntarily share, such as when you make reservations or fill out contact forms.
- Automatically collected data: Using cookies and analytics tools, we automatically collect data about your interactions with our website.
It is important to note that we treat all data carefully and in compliance with applicable data protection regulations. Your privacy and data security are of paramount importance to us and we strive to ensure that your data remains secure and confidential.
How we use your data
Improving our services: The data we collect plays a critical role in improving our services. It allows us to gain insights into your preferences and needs so we can customize your experience and continually improve our offerings.
Personalizing your experience: your information helps us personalize the content you find on our website. This ensures that the information and promotions you receive are directly relevant to your interests and needs.
Efficient reservation processing: when you make reservations with us, your information is used to quickly process those requests and confirm your bookings.
Legal basis of data processing
Our data processing is based on the legitimate interest of providing you with an outstanding experience. In some cases, we may seek your consent for certain data processing activities to ensure that we always respect your preferences.
Rest assured that we will handle your data with the utmost care and in full compliance with applicable data protection laws. Your trust is of paramount importance to us and we take great care to protect your privacy.
In this section, we describe the situations in which we may share your information with third parties and indicate the categories of third parties that may receive it.
When and why we share data
- Service Providers: Sometimes we work with trusted service providers to help us provide and improve our services. These providers contribute to various aspects of our operations, including website hosting, analytics, and marketing.
- Legal Obligations: In certain circumstances, we may be required by law or legal process to disclose your information. We will only do so when necessary to comply with legal requirements.
Third Party Categories
Categories of third parties with whom we may share your information include:
- Service Providers: these companies and individuals play a critical role in ensuring the smooth functioning of our operations. These include website hosting providers, analytics services, marketing agencies, and reservation platforms.
- Law Enforcement Agencies: We may share your information with law enforcement agencies or other legal entities to comply with legal obligations or respond to legal requests.
Rest assured that we choose our service providers carefully and they are obligated to protect your information and use it only for the purposes we describe. We never engage in the sale of your information to third parties for any reason.
Our commitment to protecting your privacy is unwavering and we are committed to handling your data with the utmost care and in full compliance with applicable data protection laws.
At Cafe Grey Deluxe, we understand the importance of protecting your privacy and your rights as a visitor to our website. In accordance with applicable privacy laws, we would like to inform you of your rights and how to exercise those rights.
Access to Personal Data
Correction of Personal Data
Deletion of personal data
Choice and Control
Please note that we may need to retain certain information for record-keeping purposes or to complete transactions you have initiated before you request an amendment or deletion.
We are committed to protecting your privacy and ensuring that your rights are respected.
At Cafe Grey Deluxe, we take the security of your personal information seriously. To protect the information we collect on our website, we have implemented several security measures. This section describes the security measures we take to protect your information.
- Encryption: we use industry-standard encryption techniques to ensure that your personal information is transferred securely over the Internet. This helps prevent unauthorized access or interception of your information.
- Access Controls: We have implemented strict access controls to limit access to your personal information to authorized personnel only. Our employees receive regular training on data privacy and are bound by confidentiality.
- Firewalls: We have firewalls in place to protect our servers and network from unauthorized access. These firewalls are regularly updated to ensure the highest level of security.
- Secure Storage: All personal information collected on our website is stored on secure servers. These servers are located in controlled environments with limited access. We regularly monitor and update our security measures to protect against potential threats.
- Third Party Providers: In some cases, we may engage third-party vendors to assist us in providing our services. We carefully select these providers and ensure that they have appropriate security measures in place to protect your information.
While we take these security measures seriously, it is important to note that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
Data Retention Policy
We retain personal data that you provide to us, such as your name, contact information, and reservation information, for as long as is necessary to process your reservation and provide our services to you. Once your reservation is complete, we will retain your personal data for a reasonable period of time to comply with legal obligations and to handle any disputes or inquiries.
We may collect analytics data such as your IP address and browsing behavior to improve our website and services. This data is typically retained for a shorter period of time, such as 12 months, and is used for statistical analysis and performance monitoring.
Data deletion and anonymization
When your personal data is no longer necessary for the purposes for which it was collected, we will take reasonable steps to delete or anonymize your data. This includes removing all identifying information and retaining only aggregated or anonymized data for statistical purposes.
Please note that even after deletion or anonymization of your personal data, residual copies may remain in our backup systems or archives for a limited period of time. However, these copies will not be actively used or accessed.
Cookies and Tracking
What are cookies?
Cookies are small text files that are stored on your device (computer, smartphone or tablet) when you visit a website. They are often used to make websites more efficient and to provide information to website owners.
Types of cookies we use
- indispensable cookies: these cookies are necessary for the website to function properly. They allow you to navigate the website and use its features, such as accessing secure areas or making reservations.
- performance cookies: these cookies collect information about how visitors use our website, such as which pages are visited most often or whether they receive error messages. This helps us improve the performance and usability of our website.
- functionality cookies: these cookies allow the website to remember the choices you make (for example, your preferred language or region) and to provide advanced functionality. They can also be used to provide you with personalized content based on your preferences.
- advertising cookies: these cookies are used to provide you with relevant advertising based on your interests. They can also be used to limit the frequency with which you see an ad and measure the effectiveness of advertising campaigns.
Manage cookie settings
You can manage your cookie settings by adjusting the settings in your web browser. In most browsers, you can block or delete cookies. However, please note that this may affect your ability to use certain features of our website.
You can also disable targeted advertising by visiting the following websites:
- Network Advertising Initiative (NAI): http://www.networkadvertising.org/choices/
- Digital Advertising Alliance (DAA): http://www.aboutads.info/choices/
Please note that you may continue to be served advertisements while browsing the Internet, even if you opt out of targeted advertising. This is because the opt-out only applies to the specific browser or device you are using.
We may also use other tracking technologies such as web beacons or pixel tags to collect information about your browsing behavior. These technologies help us analyze trends, administer the Site, track users’ movements around the Site, and gather demographic information about our overall user base. We may also receive reports on the use of these technologies by our third-party vendors.
Please note that disabling cookies may affect the functionality of our website and your ability to access certain features.
Cafe Gray Deluxe is a website that is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected]. We will take steps to remove such information from our systems.
We are committed to protecting the privacy of children and ensuring their safety online. We encourage parents and guardians to actively monitor their children’s online activities and to educate them about the importance of privacy and security.
In order to provide an extra layer of protection for children, we have implemented measures to prevent the collection of personal information from individuals we know are under the age of 13. These measures include:
- Age verification: We may ask for the date of birth during the reservation process or when creating an account to ensure that individuals are of legal age to use our services.
- Parental consent: If we become aware that we have collected personal information from a child under the age of 13 without parental consent, we will take immediate steps to delete that information from our records.
- Parental control tools: We recommend that parents and guardians use parental control tools available on their devices and internet browsers to monitor and restrict their children’s access to online content.
If you believe that we may have inadvertently collected personal information from a child under the age of 13, please contact us at [email protected]. We will promptly investigate and take appropriate action to address the situation.
Please note that while we take reasonable steps to protect the privacy and safety of children, we cannot guarantee the security of any information transmitted over the internet. It is the responsibility of parents and guardians to ensure the safety of their children’s online activities.
We reserve the right to update this Children’s Privacy section from time to time to reflect changes in our practices or applicable laws. We encourage you to review this section periodically to stay informed about how we are protecting children’s privacy.
We strive to respond to all inquiries and concerns in a timely manner. Your privacy is important to us and we are committed to resolving any issues you may have.
If you prefer to contact us through our website, you can visit our contact page at https://www.cafegrayhk.com/contact-us/.There you will find a contact form that you can fill out with your name, email address and message. Please provide as many details as possible so that we can better assist you.
We appreciate your trust in Cafe Grey Deluxe and your interest in our privacy practices. We are committed to protecting your privacy and ensuring that your personal information is treated securely.