Privacy Policy- Cafe Gray Deluxe

Welcome to Cafe Grey Deluxe’s Privacy Policy. This document serves as our commitment to protecting your privacy and provides insight into how we collect, use and safeguard your information.

At Cafe Grey Deluxe, we value your privacy and take great care to ensure the security and confidentiality of your information. Our Privacy Policy is designed to provide you with transparency about what information we collect and how we use it.

We encourage you to take the time to read and become familiar with this Privacy Policy as it outlines your rights and options regarding your personal information. If you have any questions or concerns about this policy, please feel free to contact us. Your privacy is of the utmost importance to us and we are here to provide you with the information and assistance you need.

Information Collection

In this section, we explain how Cafe Grey Deluxe collects and obtains various types of information, underscoring our unwavering commitment to protecting your privacy.

Types of Information Collected

At Cafe Grey Deluxe, we collect several types of information, including:

Personal Information: This category includes information such as your name, email address, phone number, and any other information you voluntarily provide when making a reservation or contacting us.
Cookies and Analytics Data: We use cookies and analytics tools to improve your website experience and gain insights into how visitors interact with our online platform.

Information Sources

Our data collection is done through two main channels:

User-provided data: This includes information you voluntarily share, such as when you make reservations or fill out contact forms.
Automatically collected data: Using cookies and analytics tools, we automatically collect data about your interactions with our website.

It is important to note that we treat all data carefully and in compliance with applicable data protection regulations. Your privacy and data security are of paramount importance to us and we strive to ensure that your data remains secure and confidential.

Data Usage

Welcome to the Data Usage section of Cafe Grey Deluxe’s Privacy Policy. We believe in transparency and protecting your privacy. In this section, we explain how we use the data we collect, always with your best interests in mind.

How we use your data

Improving our services: The data we collect plays a critical role in improving our services. It allows us to gain insights into your preferences and needs so we can customize your experience and continually improve our offerings.

Personalizing your experience: your information helps us personalize the content you find on our website. This ensures that the information and promotions you receive are directly relevant to your interests and needs.

Efficient reservation processing: when you make reservations with us, your information is used to quickly process those requests and confirm your bookings.

Legal basis of data processing

Our data processing is based on the legitimate interest of providing you with an outstanding experience. In some cases, we may seek your consent for certain data processing activities to ensure that we always respect your preferences.

Rest assured that we will handle your data with the utmost care and in full compliance with applicable data protection laws. Your trust is of paramount importance to us and we take great care to protect your privacy.

Data Sharing

In this section, we describe the situations in which we may share your information with third parties and indicate the categories of third parties that may receive it.

When and why we share data

Service Providers: Sometimes we work with trusted service providers to help us provide and improve our services. These providers contribute to various aspects of our operations, including website hosting, analytics, and marketing.
Legal Obligations: In certain circumstances, we may be required by law or legal process to disclose your information. We will only do so when necessary to comply with legal requirements.

Third Party Categories

Categories of third parties with whom we may share your information include:

Service Providers: these companies and individuals play a critical role in ensuring the smooth functioning of our operations. These include website hosting providers, analytics services, marketing agencies, and reservation platforms.
Law Enforcement Agencies: We may share your information with law enforcement agencies or other legal entities to comply with legal obligations or respond to legal requests.

Rest assured that we choose our service providers carefully and they are obligated to protect your information and use it only for the purposes we describe. We never engage in the sale of your information to third parties for any reason.

Our commitment to protecting your privacy is unwavering and we are committed to handling your data with the utmost care and in full compliance with applicable data protection laws.

Visitor Rights

At Cafe Grey Deluxe, we understand the importance of protecting your privacy and your rights as a visitor to our website. In accordance with applicable privacy laws, we would like to inform you of your rights and how to exercise those rights.

Access to Personal Data

You have the right to request access to the personal data we hold about you. If you wish to review, verify or correct the personal data we have collected about you, please contact us using the contact information provided at the end of this Privacy Policy.

Correction of Personal Data

If you believe that the personal information we have collected about you is inaccurate or incomplete, you have the right to request that we correct or update it. Please contact us using the contact information provided at the end of this Privacy Policy. We will then promptly make the necessary corrections.

Deletion of personal data

You have the right to request the deletion of your personal data collected by us, subject to legal obligations or legitimate interests that require the retention of certain data. To request deletion of your personal data, please contact us using the contact information provided at the end of this Privacy Policy.

Choice and Control

We respect your preferences in the collection and use of your personal information. You have the right to opt out of certain data collection and processing activities, such as receiving marketing communications. You may exercise your choices by following the instructions in our communications or by contacting us using the contact information provided at the end of this Privacy Policy.

Please note that we may need to retain certain information for record-keeping purposes or to complete transactions you have initiated before you request an amendment or deletion.

If you have any questions or concerns about your rights or how to exercise them, please feel free to contact us using the contact information provided at the end of this Privacy Policy. We will respond to your inquiry as soon as possible.

We are committed to protecting your privacy and ensuring that your rights are respected.

Security measures

At Cafe Grey Deluxe, we take the security of your personal information seriously. To protect the information we collect on our website, we have implemented several security measures. This section describes the security measures we take to protect your information.

Encryption: we use industry-standard encryption techniques to ensure that your personal information is transferred securely over the Internet. This helps prevent unauthorized access or interception of your information.
Access Controls: We have implemented strict access controls to limit access to your personal information to authorized personnel only. Our employees receive regular training on data privacy and are bound by confidentiality.
Firewalls: We have firewalls in place to protect our servers and network from unauthorized access. These firewalls are regularly updated to ensure the highest level of security.
Secure Storage: All personal information collected on our website is stored on secure servers. These servers are located in controlled environments with limited access. We regularly monitor and update our security measures to protect against potential threats.
Third Party Providers: In some cases, we may engage third-party vendors to assist us in providing our services. We carefully select these providers and ensure that they have appropriate security measures in place to protect your information.

While we take these security measures seriously, it is important to note that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

If you have any concerns about the security of your personal information or believe that your information has been compromised, please contact us immediately using the information provided in the “Contact Us” section of this Privacy Policy.

Data Retention Policy

At Cafe Grey Deluxe, we retain your personal information only for as long as necessary to fulfill the purposes set forth in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period may vary depending on the type of data and the purpose for which it was collected.

Personal Data

We retain personal data that you provide to us, such as your name, contact information, and reservation information, for as long as is necessary to process your reservation and provide our services to you. Once your reservation is complete, we will retain your personal data for a reasonable period of time to comply with legal obligations and to handle any disputes or inquiries.

Analytics Data

We may collect analytics data such as your IP address and browsing behavior to improve our website and services. This data is typically retained for a shorter period of time, such as 12 months, and is used for statistical analysis and performance monitoring.

Cookies

The storage period of cookies may vary depending on the type of cookie and its purpose. Session cookies are temporary and are deleted when you close your browser, while persistent cookies may be stored for a longer period of time. For more information about how we use cookies and how you can manage your cookie settings, please see our Cookie Policy.

Data deletion and anonymization

When your personal data is no longer necessary for the purposes for which it was collected, we will take reasonable steps to delete or anonymize your data. This includes removing all identifying information and retaining only aggregated or anonymized data for statistical purposes.

Please note that even after deletion or anonymization of your personal data, residual copies may remain in our backup systems or archives for a limited period of time. However, these copies will not be actively used or accessed.

If you have any questions or concerns about our data retention practices or would like to request deletion or anonymization of your personal data, please contact us using the information provided in the “Contact Us” section of this Privacy Policy.

Cookies and Tracking

At Cafe Grey Deluxe, we use cookies and tracking technologies to enhance your experience on our website and to collect information about your browsing behavior. This section of our Privacy Policy explains how we use these technologies and information on how you can manage your cookie settings.

What are cookies?

Cookies are small text files that are stored on your device (computer, smartphone or tablet) when you visit a website. They are often used to make websites more efficient and to provide information to website owners.

Types of cookies we use

indispensable cookies: these cookies are necessary for the website to function properly. They allow you to navigate the website and use its features, such as accessing secure areas or making reservations.
performance cookies: these cookies collect information about how visitors use our website, such as which pages are visited most often or whether they receive error messages. This helps us improve the performance and usability of our website.
functionality cookies: these cookies allow the website to remember the choices you make (for example, your preferred language or region) and to provide advanced functionality. They can also be used to provide you with personalized content based on your preferences.
advertising cookies: these cookies are used to provide you with relevant advertising based on your interests. They can also be used to limit the frequency with which you see an ad and measure the effectiveness of advertising campaigns.

Manage cookie settings

You can manage your cookie settings by adjusting the settings in your web browser. In most browsers, you can block or delete cookies. However, please note that this may affect your ability to use certain features of our website.

You can also disable targeted advertising by visiting the following websites:

Network Advertising Initiative (NAI): http://www.networkadvertising.org/choices/
Digital Advertising Alliance (DAA): http://www.aboutads.info/choices/

Please note that you may continue to be served advertisements while browsing the Internet, even if you opt out of targeted advertising. This is because the opt-out only applies to the specific browser or device you are using.

We may also use other tracking technologies such as web beacons or pixel tags to collect information about your browsing behavior. These technologies help us analyze trends, administer the Site, track users’ movements around the Site, and gather demographic information about our overall user base. We may also receive reports on the use of these technologies by our third-party vendors.

By using our Website, you consent to our use of cookies and tracking technologies as described in this Privacy Policy. If you do not agree to our use of cookies, you can disable them by adjusting your browser settings or opting out of targeted advertising as explained above.

Please note that disabling cookies may affect the functionality of our website and your ability to access certain features.

Children’s Privacy

Cafe Gray Deluxe is a website that is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected]. We will take steps to remove such information from our systems.

We are committed to protecting the privacy of children and ensuring their safety online. We encourage parents and guardians to actively monitor their children’s online activities and to educate them about the importance of privacy and security.

In order to provide an extra layer of protection for children, we have implemented measures to prevent the collection of personal information from individuals we know are under the age of 13. These measures include:

Age verification: We may ask for the date of birth during the reservation process or when creating an account to ensure that individuals are of legal age to use our services.
Parental consent: If we become aware that we have collected personal information from a child under the age of 13 without parental consent, we will take immediate steps to delete that information from our records.
Parental control tools: We recommend that parents and guardians use parental control tools available on their devices and internet browsers to monitor and restrict their children’s access to online content.

If you believe that we may have inadvertently collected personal information from a child under the age of 13, please contact us at [email protected]. We will promptly investigate and take appropriate action to address the situation.

Please note that while we take reasonable steps to protect the privacy and safety of children, we cannot guarantee the security of any information transmitted over the internet. It is the responsibility of parents and guardians to ensure the safety of their children’s online activities.

We reserve the right to update this Children’s Privacy section from time to time to reflect changes in our practices or applicable laws. We encourage you to review this section periodically to stay informed about how we are protecting children’s privacy.

Policy Update

At Cafe Grey Deluxe, we may update our Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements.We encourage you to periodically review this Privacy Policy to stay informed about how we collect, use and safeguard your information.

If we make material changes to our privacy policy, we will notify you by posting a notice prominently on our website or by sending you an email.We may also post a notice on our website informing you that the Privacy Policy has been updated and asking you to review the changes. Your continued use of our website after the updated Privacy Policy becomes effective constitutes your acceptance of the revised terms.

It is important that you read and understand our Privacy Policy. If you have any questions or concerns about our privacy policy or data practices, please contact us at [email protected] will be happy to provide any additional information or clarification that you may need.

Contact Us

If you have any questions or concerns about our privacy policy or data practices, please feel free to contact us. You can reach us at: Email:[email protected]

We strive to respond to all inquiries and concerns in a timely manner. Your privacy is important to us and we are committed to resolving any issues you may have.

If you prefer to contact us through our website, you can visit our contact page at https://www.cafegrayhk.com/contact-us/.There you will find a contact form that you can fill out with your name, email address and message. Please provide as many details as possible so that we can better assist you.

We appreciate your trust in Cafe Grey Deluxe and your interest in our privacy practices. We are committed to protecting your privacy and ensuring that your personal information is treated securely.